Sample List of Services which shall be made available on IVR

Government | Electronic Media | Transportation | Entertainment | Financial | Agriculture & Rural Services | Health Care | Insurance | Electricity Companies | Print Media | Social Services | Sports

Government

Tax Authorities
Assesses can dial in to find out status of their assessments, refunds, where to submit their returns, eligibility, etc.

Surveys
When local governments need input from citizens on important issues, the telephone number of a Computer Telephony system can be printed in a mailing or in a local newspaper. Callers record their opinions or answer a series of structured questions by entering touch tone digits. The system prompts callers for their address or phone number in order to provide them with the results of the survey or follow-up information on the issue. A computer compiles the collected data in various report formats, broken down by city or area.

Polling
A Computer Telephony system is programmed to poll callers by asking them a series of structured questions that they answer by pressing touch tone digits. The results are tabulated by computer and sent to a printer.

Election Campaigns
Election campaigns can use an automated poll to identify which geographic regions or demographic groups are already committed to their candidates and where support is weak. Those called are polled through IVR to determine if they have already picked their candidate, and if not, they are given a choice of issues that they can rank on a numeric scale of importance via touch tone.

Election Results
Callers dial in and receive up-to-the-minute election results. Civic information IVRS can provide dial-in information service that informs callers about available municipal services and regulations.

Voter Registration
Eligibility to vote is normally determined by checking existing records (tax, motor vehicles, ration card) to determine a person's address, citizenship, and years of residency. A Computer Telephony system can automate the procedure. Callers dial in and are prompted to enter pertinent information such as name, address, citizenship, etc. A database search is generated to verify the information, and each caller is mailed a voter registration card. Problem cases are flagged for referral to investigators. Registered voters can use the system to find out where they vote.