Call Center Features

Dialnet Call Center Application provides clients with qualified and professional support personnel to rapidly respond and manage a variety of tasks associated with a company's information technology Help Desk, on a 24x7 basis. From Inbound/Outbound Response Handling to Business Process Outsourcing to Email Processing / E-sales to Customer service / Helpdesks to ensure that no call for help goes unanswered.

Dialnet... where great people and innovative technology combine to bring you the best in call center services. Inbound call and outbound call center services, order taking, customer service, class and seminar registration, answering service and web enabled customer support.

How can we help you? It's not just a question, it is our philosophy and the cornerstone of everything we do. Since few years our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers". Whether by traditional telephone based contact, email, chat or web collaboration, we make the most of every contact.

You will find our staff responsive, reliable and innovative. Our turnover is low and our morale is high. A difference you and your customers will appreciate.

Our Pledge to you:

You will always receive a prompt call back if you leave a message.
You will always receive a prompt response to an email inquiry.
We do what we say. That means on time and on budget.

Inbound Call Center Services
We can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to your escalation protocol. Client databases can be maintained and accessed locally or across the web.

Outbound Call Center Services
Dialnet Call Centers combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Dialnet Centers engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the call center industry.

We have a very focused list of service offerings primarily specializing in outbound solutions, including:
1. List Cleaning - Lead Generation
2. Appoinment Setting - Product/Service Promotion
3. Mail Follow Up - Soft Sales
4. Customer Loyalty - Customer Care Programmes
5. Market Research - Subscription Renewal/Sales
6. Seminar Booking - Data Management Initiatives

Order Taking and Customer Service
Whatever marketing mix you use, from Infomercials to traditional TV, Radio or print, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking, we will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.

Dealer Locate and Referral Service
Whether a location based referral, or a criteria based match, our agents can help your customers connect with you. We can even transfer your caller "live".

Surveys and Customer Contact
Our call center agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.

Class, Seminar and Event Registration
We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfillment can all be arranged by our staff according to your needs.