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Insurance

Claims Reporting
A Computer Telephony system can augment the efforts of claims agents by automating the filing process and providing useful information. For example, policyholders can phone in accident claims. They are prompted for the vehicle identification number, the policy number, and the time and date of their accident. They leave a recorded message describing the accident.

Claims Status
Policyholders who wish to know the status of a claim can dial a number to access information automatically. When callers reach the system they are prompted to enter a claim identification number that is used to access a computer record of their account. The status of the claim is played to the caller. If necessary, a recording asks the caller to mail in more information or provides the option of transferring to a live operator.