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Financial
Account Balances And Transfers
Bank customers dial a number and enter their account number and password to gain access to a variety of services and information, including fund transfers, loan payments and balances, deposits and current interest rates.
Stock Market
Investors want to know how their investments are doing without waiting for the evening paper or calling their broker. A Computer Telephony system accesses individual customer profiles stored in a database that is automatically updated during the day. This permits investors to call at any hour and hear an item-by-item account providing the status of their investments.
Dividend and Interest Information
Institutions like UTI, IDBI, IFCI and large corporates having millions of investors can use IVRs to provide dividend and interest status over the IVRS.
Cash Management
An automated cash management system allows retail managers to call in from any area of the country to report their deposits. There is no need to wait a day or two for bank receipts to be forwarded to the company's finance department. Data received by phone can be calculated by a central computer, and reports can be generated in far less time. This means less delay for financial officers who need to make up-to-the-minute cash management decisions.
Currency/CD Rates/NAVs
Up-to-the-minute prices on foreign currency and certificates of deposits/NAVs are of particular interest to traders and investors. Callers can dial in and access current rate information by telephone.
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