Customized Corporate Applications

Overview

Welcome to Dialnet for your complete IVR outsourcing solution, the first company in India to deliver solutions that simplify the way people communicate in today's increasingly virtual and information rich-world.
 
As the leader in India amongst enhanced telephony service bureaus, Dialnet has developed, implemented and currently maintains hundreds of applications serving across industries be it the media companies, professional corporations, banks, entrepreneurs, retail corporations, human resource companies, government organizations & others.
 
From Unified Messaging, Voice Mail, Fax Mail, Voice and Fax Broadcasting-automated outbound dialing and messaging to Audio Conferencing, Prepaid Card Application, phone banking, store/dealer locator(s), Internet, Telephone, Database integration, Entertainment and Games application to customized application design and development, Dialnet offers Interactive Voice Messaging solutions, scalable to any corporate or business need.
 
From large-scale, fully customizable campaigns with immediate direct response options, to instant notifications to thousands of clients, Dialnet services a variety of industry needs for customer services, marketing, polling and many other communication applications.
 
New services are being added all the time, section to keep up with the recent developments.
 
Contact us for business partnership in the areas of technology, marketing of our services and or the enhancement of your own services through IVR integration.
 
Technology & Capabilties

Dialnet's IVR platform is a convergence of telephony, internet, and voice technologies that enable companies to use interactive voice messaging to communicate with large groups of callers and customers quickly and effectively.

Dialnet incorporates voice recognition, Text-To-Speech (TTS), Interactive Voice Response technologies and Internet to provide flexibility for a wide range of interactive voice messaging applications.

Dialnet technology works over all existing telephony and switching equipment, meaning immediate 100% reach for companies using Dialnet services.

Dialnet services are provided as a turnkey hosted service utilizing carrier-class telephony infrastructure that is both scalable and burstable. It supports millions of incoming call minutes to be handled per day as well as simultaneous delivery of personalized one-to-one or one-to-many outbound messages and has proven reliability in delivering or receiving millions of voice calls.
 
 
Fast Implementation

Dialnet offers the ability to start an IVR application within days with capability to quickly design, test and document a call flow process, thus significantly reducing set up time at no capital investment and a fast roll out of the services.
An added advantage is the minimum cost for the modification required to the whole application or replacing the application with an altogether with a new one in the fast changing competing scenario.

 
 
 
 
Benefit/Rationale of Dialnet IVR

 

---

	No capital investment or operational overhead
	Multi-lingual support
	Calls can be configured to exit to a call center, third party phone, email, fax or pager.
	Scalability to support large call volumes. Additional ports can be added quickly to serve growing organizational needs.
	Database independence : Dialnet IVR has the capabilities of real time data access to external data sources and can work with relational data base of your choice.
	Reduces operational calls by handling requests automatically
	Increased hours of operation (24 hours) to better serve customers
	Improves service by eliminating the hold time
	Provide access to information 24 hours a day, everyday
	Frees up human resource to work on better strategic issues
	Audit trail of all calls
	Record Archival
	Data integrity
	Authentication of caller and PIN
	Reliable and timely standard or customized reports

©2001 Dialnet Communications Ltd. All rights reserved